If a remote doesn't work, we will send a full refund including any postage paid. Usually however one of our remote specialists will be assigned to resolve your problem and send the correct remote at no additional cost to you. 

Luckily however, the years of experience we have developed has caused us to make little to no mistakes with remote orders. In fact our remotes master (Daniel Malchi) is so knowledgeable with regards to virtually every AC remote in the world, that he knows of alternatives for every problem. 

That's why buying from us will ensure your purchase is the final resolution to your problem!