Help page for Master Remote
Your remote should be ready to use upon arrival, as we've programmed it for you.
If it doesn't power on, the most likely reason is that the new CR2025 battery inside may have lost some charge during storage. This is a known characteristic of CR2025 batteries when not in use, and we apologize for any inconvenience.
To test the battery, press and hold the power button. If the red LED flashes continuously, the battery needs replacement.
Currently, we've observed that about 90% of our remotes are being delivered with low batteries due to storage. Please be aware that while this is an issue as of May 2025, we are taking steps to prevent this in the future.
SOLUTION
The only way to resolve this issue is to purchase the best possible CR2025 battery available.
Panasonic Branded CR2025 are recommended but other top brands will resolve this
Link to this battery in WALLMART
Link to this battery in Amazon
Summary:
Please replace the CR2025 battery inside the remote if it doesn't work on arrival!
If you have changed the battery and it doesn't solve your problem please email us by clicking here.
To get started, all you need to do is remove the plastic battery separator from your Master Remote (If we didn't remove it for you). Once you've done that, you can begin using it right away.
In case you face any issues such as slow response or malfunctioning after removing the separator, you can refer to the following instructions instead:
The remote has two functions: MASTER MODE and SINGLE DEVICE mode. When you first get the remote, it will be set to default to Master mode. In Master mode, you can control multiple devices and each keypress will send multiple signals. If Master mode doesn't work for you, here are the instructions to switch to Single device mode:
To use the single remote mode, follow these simple steps:
1. Press and hold the SELECT key located at the bottom right of the remote.
2. Keep holding it for approximately 5 seconds until the LED on the front of the remote stays continuously lit.
3. Release the SELECT key, and you will notice the LED flashing once more.
4. Congratulations! You have successfully entered the select your remote mode.
Step 2: To proceed, press and hold the Search key located at the bottom left of your device for approximately 5 seconds. The red LED should remain illuminated.
Step 3: Press the SELECT button repeatedly, which can be found at the bottom right of the remote. Keep doing this until your device responds. With each keypress, a signal from the next remote in the list will be sent. It usually takes no more than 15 presses for your device to react.
If your device responds to any of the 15 signals, press SET to finalize the setup. (For advanced troubleshooting, refer to the following instructions.)
If your device does not respond to any of the 15 signals mentioned before, please follow step 3 below instead of the original step 3. Here are the instructions:
Step 3 (Advanced Troubleshooting)
Once the red LED is constantly illuminated, proceed to step 4.
Step 4, simply press the SELECT button once to advance to the next channel on the remote. Then, test the functionality of that channel by pressing various keys on the remote and observing the reaction of your device. If your device responds accordingly, press the SET button to finalize the setup process.
If your device does not react, repeat step 4 until it responds to the remote. Once it responds, press the SET button to complete the setup proc
Watch the video instructions: Click hereess.
